We hope you love what you've ordered from Motion Space! But just in case you're not 100% satisfied, please feel free to contact us via
1. 30 Days Return
- For products purchased on the website, you can submit a request to return any product within thirty (30) calendar days from the shipment date of the product.
- After submitting your online return request, please send your returned product(s) within 15 calendar days. If products are sent outside of this time frame, Motion Space reserves the right to deny a return.
- Once the return request has been approved, the precise return location will be announced. If you would like to pick one of the return warehouses above on your own, kindly let us know in your reply.
- We do not offer exchange on any items, if you require an exchange, please place a new order for the item.
- Your online order cannot be returned or exchanged in a Motion Space store.
3. Return Shipping Fee
- If the product has no quality problem, the return fee shall be borne by the buyer.
- Please note that returns via Cash on delivery will not be accepted. If the return does not meet the return conditions, we will contact you and return the product(s) to you at your cost.
- We do not offer free return shipping or shipping label, nor do we refund any fees incurred for shipping returns.
4. Return Conditions
The returned products must meet the following conditions in order to be accepted by us:
- You must have submitted your request to return the product within thirty (30) calendar days from the shipment date of the product (based on the date of receipt on the logistics document).
- The products are in their original condition and the conditions for re-sale of the product have not been affected.
- The outer package of the product is intact. The product accessories, instructions, tags, labels, that came together with the product are intact and need to be returned together.
- If the product/parcel included additional gifts (gift with purchase promotion), the gift must be returned together with the product. The gift needs to be kept and returned in the same condition as it was received. If the gift cannot be returned, we might ask you to pay an amount equal to the price of the gift indicated by us.
- We will reject and not process any refund on any returned item that has been damaged, soiled or altered, and may return such items to you at your cost.
- Upon receipt of the return, Motion Space reserves the right to deny a return if the merchandise does not meet the return policy requirements.
5. Return Exclusions
- Products not sold through our official website (i.e. https://m-spacer.com/)
- Customized products without quality problems.
- If the product has been used, damaged, the logo is disappear, and other merchandise is not in re-sale conditions.
- If the electronic invoice or order number issued at the time of purchase is lost.
- If you have not submitted a request to return the product within the return period allowed.
- For orders placed online during some specific program, some items are non-returnable, non-refundable, and non-exchangeable. Please refer to the program’s terms & conditions for details.
6. When will I get my refund?
- For the returned products, once we confirm that the return conditions and requirements are met, we will process the refund of the actual amount paid by you within seven (7) business days after we receive the returned product(s).
- The refund will be issued to the original payment account/card used to purchase the item(s). We do not accept refunds from alternative cards or different payment methods.
- Please note that processing payments may take up to 10 to 15 additional business days for the refund to be credited to your account. The time of actual refund to your account depends on different banks or payment platform operations.
- We have the right to only partially refund you the amount if your returned products that were bought together with other products entitled you to enjoy our threshold promotions or offers.
- To avoid disputes during the return process that cannot be substantiated, please take a photo of the parcel and courier bill when sending the parcel for your records.
- Please do not return to the sender's address on your package or the address of our office. These are not the return addresses and will affect the processing of your return.
7. Still Need Help?
Please contact us via firstname.lastname@example.org for further help. We will do our very best to help you and reply to all messages.