We hope you love what you've ordered from Motion Space! But just in case you're not 100% satisfied, please feel free to contact us via

service@m-spacer.com

1. 60 Days Return

  1. Return request requirements: Submit order information, personal contact details, reason for return, and product photos (if necessary). Please send to our Service Team: service@m-spacer.com.
  2. Once the return request has been approved, we will provide you with the return address and return label. You can either schedule a pickup or drop off the item at a local logistics service provider (you may need to contact the logistics provider to obtain the delivery address).
  3. After the return request is approved, please send your returned product(s) within 60 or 30 calendar days. If the products are sent outside of this time frame, Motion Space reserves the right to deny the return.

2. Exchanges

  1. We provide exchange service for products with quality issues. We do not support exchanges without valid reasons. If you experience any issues with the product during use, we will provide repair or exchange services based on the specific situation.
  2. Your online order cannot be returned or exchanged in a Motion Space store.

3. Return Shipping Fee

  1. If the product has no quality problem, the return fee shall be borne by the buyer.
  2. Please note that returns via Cash on delivery will not be accepted. If the return does not meet the return conditions, we will contact you and return the product(s) to you at your cost.
  3. We do not offer free return shipping or shipping label, nor do we refund any fees incurred for shipping returns.

4. Return Conditions

The returned products must meet the following conditions in order to be accepted by us:

  1. You must have submitted your request to return the product within 60 or 30 calendar days from the shipment date of the product (based on the date of receipt on the logistics document).
  2. The products are in their original condition and the conditions for re-sale of the product have not been affected.
  3. The outer package of the product is intact. The product accessories, instructions, tags, labels, that came together with the product are intact and need to be returned together.
  4. If the product/parcel included additional gifts (gift with purchase promotion), the gift must be returned together with the product. The gift needs to be kept and returned in the same condition as it was received. If the gift cannot be returned, we might ask you to pay an amount equal to the price of the gift indicated by us.
  5. We will reject and not process any refund on any returned item that has been damaged, soiled or altered, and may return such items to you at your cost.
  6. Upon receipt of the return, Motion Space reserves the right to deny a return if the merchandise does not meet the return policy requirements.

5. Return Exclusions

  1. Products not sold through our official website (i.e. https://m-spacer.com/)
  2. Customized products without quality problems.
  3. If the product has been used, damaged, the logo is disappear, and other merchandise is not in re-sale conditions.
  4. If the electronic invoice or order number issued at the time of purchase is lost.
  5. If you have not submitted a request to return the product within the return period allowed.
  6. For orders placed online during some specific program, some items are non-returnable, non-refundable, and non-exchangeable. Please refer to the program’s terms & conditions for details.

6. When will I get my refund?

  1. For the returned products, once we confirm that the return conditions and requirements are met, we will process the refund of the actual amount paid by you within seven (7) business days after we receive the returned product(s).
  2. The refund will be issued to the original payment account/card used to purchase the item(s). We do not accept refunds from alternative cards or different payment methods.
  3. Please note that processing payments may take up to 10 to 15 additional business days for the refund to be credited to your account. The time of actual refund to your account depends on different banks or payment platform operations.
  4. We have the right to only partially refund you the amount if your returned products that were bought together with other products entitled you to enjoy our threshold promotions or offers.
  5. To avoid disputes during the return process that cannot be substantiated, please take a photo of the parcel and courier bill when sending the parcel for your records.
  6. Please do not return to the sender's address on your package or the address of our office. These are not the return addresses and will affect the processing of your return.

7. Warranty Service

During the warranty period, we will provide free shipping for repair, product replacement, separate purchase of accessories, and supplementary shipping of accessories for any quality issues with the product. The warranty coverage includes the product and its accessories. Please contact service@m-spacer.com to obtain this service.

What is not covered by the warranty?

  1. Normal wear and tear.
  2. Defects or malfunctions experienced during or caused by use that is not in conformity with the product documentation and technical specifications.
  3. Damage caused by natural disasters or acts of God, power reduction, fluctuation or failure from any cause, electrical wiring, misuse, accident, neglect, abuse, vandalism, alteration, improper or unauthorized modification, or tampering.
  4. Products that have been resold, stolen, or that Motion Space reasonably believes to be resold, stolen, counterfeit.
  5. Damage caused by improper or incorrectly performed maintenance or repair.
  6. Damage caused by improper installation, relocation, or uninstallation.

    7. * The warranty period begins from the date of purchase or delivery of the product, whichever is later.